Treatment fees
Standard rates and fees apply to casual visits, i.e. returning clients whose last treatment was more than 30 days previously.
Health fund rebates
Some of our therapists are registered practitioners with the major health funds, so you may be able to claim a rebate. Please confirm before booking.
Cancellations
We ask that you provide 24 hours notice if you need to cancel your appointment for any reason. A fee will apply for any cancellations or postponements made less than 24 hours before the appointment time. The fee is currently $40.00 per hour of appointment time (pro rata for part hours). The full treatment fee applies if you cancel any appointment less than one hour before your appointment time.
We will automatically waive any cancellation fee if you are able to send someone else to take your appointment, or we are able to fill your appointment with another client. We will confirm whether a cancellation fee applies at your next booking.
The cancellation fee may only be waived by a Director of Ambience Body Therapies at their discretion. If you wish to discuss the cancellation fee please ask to speak with the Clinic Manager.
Late policy
Your consideration in arriving on time for your appointment is appreciated, as this helps us to ensure all clients receive their treatments on time.
If you are attending for the first time, we recommend you arrive ten minutes early so you have time to fill out our health history form before your appointment time.
Should you arrive late for your appointment, your treatment may be shortened to ensure the next client’s treatment starts on time. Full treatment fees still apply.
Please note that treatment times include consultation with your therapist and dressing/undressing time as well as the actual massage – so a one-hour treatment equates to about 50 to 55 minutes of massage time. (If a longer consultation is necessary, massage time will be shortened proportionately.) If you want a longer massage time, ask us about booking a 1¼ hour or 1½ hour session.
Relax for Life Club
Membership is free to clients who attend monthly or more often.
Relax for Life Club discounted fees are based on the date of your last attendance:
- Weekly = appointment within seven days of last treatment
- Fortnightly = appointment within fourteen days of last treatment
- Monthly = appointment within one month of last treatment
Clients attending more than one month after their past appointment will be charged the standard (non-club) fee.
Fees are not transferrable: Relax for Life Club rates apply to the club member only and cannot be shared with partners and friends. If you are unable to make an appointment and send someone in your place, their treatment fee will be based on their last attendance, not yours. Your next treatment fee will be based on your last actual attendance; however, any cancellation fees will be waived.
Further discounts do not apply if you choose to delay your treatment because your preferred therapist or booking time is unavailable. We recommend you book well in advance to secure your preferred time or therapist at your usual rate.
We trust you will understand when these conditions are applied. Our goal is to provide you with regular, on-time treatments to achieve your wellness goals!
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